Privacy Policy of Blossom Cadence
Blossom Cadence ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way related to our offerings including sales of musical instruments, rentals, lessons, repairs, customizations, accessories, sheet music, and live events. We adhere to the principles of the General Data Protection Regulation (GDPR) and other applicable data protection laws. By accessing or using our site and services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
1. Information We Collect
We collect various types of information in connection with the services we provide, which may include:
- Personal Identification Information: This includes your name, postal address, email address, phone number, and payment information (e.g., credit card details) when you make a purchase, rent an instrument, sign up for lessons, or register for an event.
- Demographic Information: Such as age, gender, and musical preferences, which you may voluntarily provide to help us tailor our services to your interests.
- Lesson and Event Enrollment Information: Details regarding your lesson registrations, instructors, progress, and attendance records or event registrations and participation.
- Technical and Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, referral source, pages viewed, and the dates/times of your visits. This helps us to improve our online platform.
- Communication Data: Information contained in any communication that you send to us, whether through our website, by email, phone, or social media.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: To process your orders for instruments, accessories, or sheet music; manage rentals; schedule and administer music lessons; conduct instrument repairs and customizations; and facilitate your participation in live music events.
- To Communicate with You: To send order confirmations, rental agreements, lesson schedules, invoices, updates about your repairs, and information about events you’ve registered for. We may also respond to your inquiries and provide customer support.
- For Marketing and Promotional Purposes: To send you newsletters, special offers, and information about new products, services, or upcoming events that may be of interest to you, based on your consent where required by law.
- To Improve Our Website and Services: To analyze how our online platform is used, identify popular content, troubleshoot technical issues, and enhance the user experience and overall service quality.
- For Billing and Payment Processing: To complete financial transactions for your purchases and services.
- For Legal and Security Compliance: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of Blossom Cadence, our customers, or others.
3. Legal Basis for Processing Personal Data (GDPR)
Our legal bases for collecting and using the personal information described in this Privacy Policy depend on the personal information concerned and the specific context in which we collect it. We may process your personal data because:
- The processing is necessary for the performance of a contract with you (e.g., fulfilling an order, providing a lesson service).
- You have given us explicit consent to do so.
- The processing is in our legitimate interests and not overridden by your rights (e.g., website improvement, fraud prevention).
- To comply with the law.
4. Disclosure of Your Information
We may share your information with limited third parties under certain circumstances:
- Service Providers: We may share your data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, website hosting, data analysis, email delivery, postal mail delivery, and marketing assistance.
- Instructors and Event Organizers: For lesson scheduling and event participation, relevant personal information may be shared with our trusted music instructors or co-hosting event partners.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
5. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our site is at your own risk. You should only access the services within a secure environment.
6. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or for as long as required by law. For example, we may keep your data for as long as you have an account with us or are receiving our services, and for a period thereafter to resolve any disputes, or to maintain our business records.
7. Your Data Protection Rights (GDPR)
Depending on your location, particularly if you are in the European Economic Area (EEA), you have certain rights concerning your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure ( "Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
8. Cookies and Tracking Technologies
Our website may use "cookies" and similar tracking technologies to enhance user experience, analyze site usage, and assist in our marketing efforts. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
9. Links to Other Websites
Our website may contain links to other websites not operated or controlled by us. This Privacy Policy does not apply to those third-party websites. We are not responsible for the content, privacy practices, or security of such other sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are primarily directed to individuals of all ages potentially interested in music, including children for lessons. If we process personal data of children, we will do so with particular care and in compliance with applicable children's privacy laws. For children under the age of 13, we require verified parental consent for the collection of personal information, or as otherwise permitted by law.
11. Changes to This Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personal information we collect.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Blossom Cadence
789 Evergreen Way, Suite 200
Nashville, Tennessee, 37203
United States